Payment & Cancellation Policy

The payment and cancellation policy below is our standard policy, which applies to most sustainable package trips listed on Yugen Earthside. If a trip adheres to our local partner's policy, that will be indicated on the trip listing page.

Payment Policy

For trips booked 120+ days in advance:

• A refundable deposit equal to 30% of the trip price is required to confirm the trip. This deposit is fully refundable for 30 days when paid by bank transfer. Credit card processing fees are non-refundable.
• The balance is due 60 days prior to the departure date.

For trips booked 90-120 days in advance:

• A partially refundable deposit equal to 30% of the trip price is required to confirm the trip. You may recoup 50% of the deposit if you cancel their trip within 30 days.
• The balance is due 60 days prior to the departure date.

For trips booked 60-90 days in advance:

• A non-refundable deposit equal to 50% of the trip price is required to confirm the trip.
• The balance is due 30 days prior to the departure date.

For trips booked <60 days in advance:

• The full trip balance is required to confirm the trip and is wholly non-refundable.

IMPORTANT: If your trip requires 'immediately due' elements that must be paid for in full upon booking, these amounts are due in addition to the deposits mentioned above and are fully non-refundable. 'Immediately due' elements may include, and are not limited to: domestic flights, train tickets, trail passes, park permits, and more.

Payment Methods

For most of our sustainable package trips, we use WeTravel to process payments, and can accept credit/debit cards (for an additional fee) or bank transfers (free of charge).

Trip prices are listed in USD $. WeTravel provides the option for you pay in your local currency.

We can also Venmo and PayPal (for an additional fee) or wire transfers (free of charge).

Late Payments

WeTravel will send you automated reminders of your upcoming payments. If paying outside of WeTravel, it is your responsibility to ensure on-time payments.

If the final payment is not received by the due date, we reserve the right to cancel the booking without a refund of the deposit.

Changes by the Traveler

Requests to change travel dates, destinations, or other arrangements after issuing payment for a trip must be made in writing and may be subject to an amendment fee.

Changes are subject to availability and any additional costs incurred.

Changes by Yugen Earthside

We reserve the right to make minor changes to the itinerary or accommodations. Significant changes will be communicated promptly, and alternative options will be provided.

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By making a booking, you confirm that you have read, understood, and agreed to this policy.

If you have any questions or need clarification, Contact Us.

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Cancellation Policy

Cancellation by the Traveler

Cancellations must be made in writing via email or official correspondence.

For cancellations 120+ days prior to departure: a cancellation charge of 30% of the trip price applies.

For cancellations 90-120 days prior to departure: a cancellation charge of 40% of the trip price applies.

For cancellations 60-90 days prior to departure: a cancellation charge of 50% of the trip price applies.

For cancellations <60 days prior to departure: a cancellation charge of 100% of the trip price applies.

No refunds will be issued for no-shows or unused portions of the trip.

Cancellation by Yugen Earthside

In the unlikely event that we need to cancel your trip due to unforeseen circumstances (e.g., weather, group minimums not reached, or other factors), we will provide two alternatives:

1. Help you rebook your trip to another departure date of equal or lesser value, from the same local partner as the original trip, subject to availability.
2. Provide a full refund.

Cancellation by Force Majeure

No refunds or compensation will be provided for cancellations or disruptions due to circumstances beyond our control, including but not limited to natural disasters, pandemics, political instability, or other emergencies.